Return & Refund Policy

Refunds & Returns

To begin a return, PLEASE CLICK HERE

We have a 28-day return policy, which means you can request a return label within 28 days of receiving your item.

We will notify you once we have received and inspected your return and will let you know whether or not the refund was approved. If you are approved, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.

To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging, and it must be in the same condition that you received it. You will also require a receipt or proof of purchase. The item(s) have to be first scanned into the return couriers system 28 days from the date of your order.

Original packaging cannot be use for shipping, shoe box should be packaged in outer packaging to protect original packaging from damage during shipping.

Please keep your proof of postage in case there is a discrepancy, or we do not receive the returned item for some reason(s). 

If your return is accepted, we will notify you once it has arrived in the warehouse.

Problems and damages
Please inspect your order upon receipt and notify us immediately if the item is defective, damaged, or if you received the incorrect item so that we can investigate and resolve the issue.

For hygiene and safety reasons. Shoe care products cannot be returned due to the risk of contamination or misuse. Similarly, removing the hygiene seal on any product indicates that they've been opened and possibly used, making them ineligible for returns in all cases. This policy is designed to protect both customers and the integrity of the products.

Items that are not returnable
Certain items, such as sale items and personalised items, cannot be returned. We are unable to accept returns on sale items or gift cards.

Exchanges

We will waive returns fees on exchanges.

As our systems cannot facilitate direct exchanges you will need to place a new order with the correct size/colour and return the wrong item, we can then waive the return fee for you. Our systems need a new order number to waive the fee.

UK RETURNS

There is a mandatory non-refundable £2.99 return charge to cover third party charges.

REST OF THE WORLD RETURNS

There is a mandatory non-refundable €8.50 or the equivalent (converted into local currency) return charge to cover third party and distribution centre charges.

To begin a return, PLEASE CLICK HERE